I am seeking a position in Compliance of Customer Services where my extensive experience will be further developed and utilized.
An experienced E.Commerce and web Development telesales professional with a solid track record within outbound business to business telesales. Possessing a strong commercial acumen and having a proven track record in closing deals over the telephone.
Having an in depth understanding the importance of customer service and recognizing the need to balance
Profitable growth with customer satisfaction. Currently looking to continue in a successful career in mediaother related functions
Prepare detailed analyses for various functions within the company
Prepare and analyze Operation reports for senior management review
Working As Manager Operations from Jan, 2015 to Till Responsible for managing the design, development, implementation and maintenance of applications in support of audio and web meeting management. Manages the design and maintenance of Internet and intranet websites and databases, including coordinating with other divisions, departments and outside agencies Determine staffing requirements, hire and train new staff, Supervise direct reporting staff according to overall company policy, Apply strategic planning to determine company, department or unit objectives, set employee goals and objectives, develop staff to maximize potential, monitor staff performance including performance reviews Delegate work duties to staff to attain objectives, allocate use of available resources, monitor and assist staff with work progress, evaluate current business processes and systems Plan and implement procedures and systems to maximize operating efficiency, establish and maintain controls Formulate department/unit policies and practices, co-ordinate financial and budget activities for maximum operational efficiency, facilitate the preparation and analysis of reports Review performance data (financial, sales and activity reports) to monitor and measure productivity, goal progress and activity levels, responsible for the achievement of department/division/unit productivity and quality goals