خلاصہ

I am seeking a position in Compliance of Customer Services where my extensive experience will be further developed and utilized.
An experienced E.Commerce and web Development telesales professional with a solid track record within outbound business to business telesales. Possessing a strong commercial acumen and having a proven track record in closing deals over the telephone.
Having an in depth understanding the importance of customer service and recognizing the need to balance
Profitable growth with customer satisfaction. Currently looking to continue in a successful career in mediaother related functions
Prepare detailed analyses for various functions within the company
Prepare and analyze Operation reports for senior management review

تجربہ

کمپنی کا لوگو
Operation Manager
Al Ghousia Telecom & Trading
جنوری ۲۰۱۵ - اپریل ۲۰۲۰ | Karachi, Pakistan


Working As Manager Operations from Jan, 2015 to Till Responsible for managing the design, development, implementation and maintenance of applications in support of audio and web meeting management. Manages the design and maintenance of Internet and intranet websites and databases, including coordinating with other divisions, departments and outside agencies Determine staffing requirements, hire and train new staff, Supervise direct reporting staff according to overall company policy, Apply strategic planning to determine company, department or unit objectives, set employee goals and objectives, develop staff to maximize potential, monitor staff performance including performance reviews Delegate work duties to staff to attain objectives, allocate use of available resources, monitor and assist staff with work progress, evaluate current business processes and systems Plan and implement procedures and systems to maximize operating efficiency, establish and maintain controls Formulate department/unit policies and practices, co-ordinate financial and budget activities for maximum operational efficiency, facilitate the preparation and analysis of reports Review performance data (financial, sales and activity reports) to monitor and measure productivity, goal progress and activity levels, responsible for the achievement of department/division/unit productivity and quality goals

کمپنی کا لوگو
Supervisor - OSP.Operations
Symbiosis Technologies
جنوری ۲۰۱۳ - دسمبر ۲۰۱۴ | Karachi, Pakistan

کمپنی کا لوگو
Senior Executive (inbound & Outbound Operation)
The Resource Group TRG
جنوری ۲۰۰۸ - نومبر ۲۰۱۲ | Karachi, Pakistan

کمپنی کا لوگو
Graphics Designer & Network Administrator
Ammara Commercial Printers (Pvt.) Ltd.
دسمبر ۲۰۰٦ - دسمبر ۲۰۰۷ | Karachi, Pakistan

کمپنی کا لوگو
Computer Operator - World Teach
World Teach
اکتوبر ۲۰۰۵ - دسمبر ۲۰۰٦ | Karachi, Pakistan

تعلیم

University of Karachi
بیچلرز, , B.Com‎
GSM
فی صد 66%
2010
B.I.E.K
انٹرمیڈیٹ / اے لیول, , I.Com‎
Commerce
فی صد 56%
2006
Wise Man Computer Institute of Computer Hardware
ڈپلوما, Certification/diploma in Computer Hardware & Networking‎
Certification/diploma in Computer Hardware & Networking
مکمل
2006
Telecom Foundation Manpower & Training, Islamabad, Pakistan
سرٹیفیکیشن, Certification/diploma in Optical Fiber Transmission System & Cable Join‎
Telecommunication
مکمل
2004
-
ڈپلوما, Diploma of Graphic & Designing‎
Graphic Design
مکمل
2004
B.S.E.K
میٹرک / او لیول, , Matric in Computer Science‎
Computer Science
فی صد 58%
2003

پیشہ ورانہ مہارتیں

ماہر Benefits Administration
ماہر Classifying Employees
ماہر Computer Acumen
ماہر CSS
ماہر CSS3
ماہر Excel
ماہر Good Understanding Of Digital Marketing
ماہر Hardware
ماہر HTML5
ماہر Inpage Urdu
ماہر Jquery
ماہر M.S Office
متوسط Magenta
ماہر Performance Management
ماہر photoshop
ماہر SHOPIFY
ماہر Windows
ماہر WooCommerce
ماہر Wordpress
متوسط 4 Knowledge of Taxation
ماہر Ability to Meet Deadline
ماہر Academic Databases Management
ماہر Academic Tutoring
ماہر Accounnts Management
ماہر Account Management
ماہر Accounting
متوسط Accounting+
ماہر Accounts / Manager
ماہر Accounts Administration
ماہر Accounts Managment Skills
ماہر Active Directory
ماہر Admin Assistance
ماہر Admin Assistantce
ماہر Admin Task Planning
ماہر Administration Knowledge
ماہر Administrative Management 
ماہر Admission Management
ماہر Admission Handling
ماہر Admissions Counseling
متوسط Adobe Creative Suite
متوسط Adobe Dreamweaver
متوسط Adobe Illustrator
ماہر Adobe Photoshop 
ماہر Adobe XD
ماہر Advance Excel
متوسط Advance Excel Skills
ماہر Aesthetic Procedures Knowledge
ماہر After Sales Service
متوسط Agile Leadership
متوسط Agile Project Management

زبانیں

ماہر پنجابی
ماہر انگریزی
ماہر اردو

Taris آپکے جاننے والے

Faisel Zafar Khawaja
(HBL) HABIB BANK LIMITED
Omer Khalid
Telenor Pakistan