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خلاصہ
Working as Fraud Risk Monitoring Analyst in HBL Microfinance bank. As a part of FMU-ADC team my responsibilities are to monitor and detect fraud and suspicious transactions. Further dispute resolution and Correspondence with member bank and reporting to SBP. Resolve customer's complaint,STRs reporting and response to LEA latters. Using different deduction tools like Fractals,RAAST, TMS &FTDH. Also Worked as Supervisor Operation and Trainer (Rotational ) in Ibex for Mobilink Campaign. And in Cmpak Zong as customer support officer. More Then 5 year successful exeperince, Customer Service, Call Cernter Support Retention and Training & Development with recognize strengths in problem solvings trouble shooting customer issues. Ability to train motivates and supervise Customer Service Employee, A Team Player acknowledge as total Quality Customer Service Professional.
تجربہ
FRM Analyst
Enter Description
Fraud Risk Monitoring Analyst
Working as Fraud Risk Monitoring Analyst. Using deferent tools like Fractals ,FTDH, RAAST payments and CMS etc to detect/monitor suspicious transaction and accounts . Investigation of fraud cases IBFT, Card swindling, fake accounts and skimming activities TMS transactios. Also handling customers complaint/ disputes with in TAT.
Customer Support Officer
Worked as customer support officer for CM Pak Zong under umbrella & employee of UHRS & Professional Employers Pvt limited (People).
CSE (Customer Support Executive)
Resolving customer queries & complaints provide solution accordingly. Also worked as supervisor and Training & development officer (Rotational).
