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خلاصہ
With over 7 years of IT experience, including 4 years as a System Analyst at Pakistan Kidney and Liver Institute & Research center, I know what it’s like to go the extra mile and always make my clients and end-users satisfied.
Knowing what the client needs, providing them the solution, and always keeping a meticulous approach towards the software usability.
My specialties include Implementation and documentation of Healthcare and ERP solutions, preparing training materials, and bug identification. Application policy-making, Project Planning, and monitoring, Software project management, Conducting meetings with stakeholders, providing 24/7 support for the application, scheduling, filing, account management, customer service, working independently, interpersonal skills, and great at managing people.
Although deeply passionate about my area of expertise, I am always open to opportunities where I can learn more and reach new heights of self accomplishments.
پراجیکٹس
تجربہ
System Analyst
Administered the Healthcare Management information system (HMIS), ensuring all clients and users were able to access necessary documents and records without trouble.
Monitored & implemented medical system billing, Admission & discharge, Radiology, Polyclinic, OPD, IPD, Telemedicine, EMR, ERP, Pharmacy operations, Nursing, and patient management.
Documented workflows and executed a comprehensive training plan for all Medical and non-medical users to increase the usage of the product.
Liable for assessing individual/group training needs.
Development of Training materials and preparing research lessons.
Developing and delivering programs of learning activities.
Liaising with other departments to collect Feedback and Place the changing request of Software into systems.
On-field software support while addressing and redirecting the real me issue in Software.
Measuring progress and providing end-user feedback to the vendor.
Manage support tickets that pertain to Route Manager.
Responsible for Bug identification, scenario testing, documentation and OPA's.
Keeping up to date with all changes, enhancements, and modifications to the mission.
Management application throughout the development process
IT Administrator
- Deployed the company’s Network
- Maintain and manage the network infrastructure
- Troubleshoot the network related issues
- Installing and configuring computer hardware, operating system and application
- Manage the company ERP
- Taking the backup the Database
- Troubleshoot email related issues
- Maintain CCTV cameras
- Manage the attendance machine
- Developed company website
Network Administrator
- Deployed local internet services provider network
- Troubleshoot LAN & WAN related issues
- Manage the bandwidth ofclients
- Installation of OS and other software in Clients computer
- Merge the different WAN
- Deployed Peer to Peer network
- WAN Load balancing
- Backup the Clients accounts
- Setting up new users' accounts and profiles
IT Assistant
- Assist the manager to carry out routine configuration
- Troubleshoot the network issue
- Taking backup of Database
- Troubleshoot the employees system
- Monitor the network traffic
- Maintain the Domain controller
