Customer Operations Supervisor / Customer Relation Supervisor
Antpower Tech Private Ltd
لاہور ، پاکستان
نومبر ۱۸, ۲۰۲۴ شائع ہوئی 417 نے دیکھا Report Job
PKR. 60,000 - 150,000/Month
Key Responsibilities:
- Customer Engagement: Supervise and manage customer interactions regarding Oppo phone reviews, ensuring customers’ queries and feedback are addressed promptly and professionally.
- Customer Calls & Outreach: Directly connect with customers via phone or other communication channels to solicit and follow up on feedback regarding their Oppo phone experience.
- Brand Messaging: Ensure that brand messages, promotions, and updates related to Oppo phones are communicated effectively to customers through phone calls, emails, or other channels.
- Team Supervision: Lead and support a team of customer service representatives, ensuring they meet key performance indicators (KPIs) such as customer satisfaction, response times, and review collection.
- Training & Development: Train and guide team members on best practices for customer engagement, providing regular feedback and performance evaluations.
- Data Management: Maintain accurate records of customer interactions, feedback, and review submissions. Analyze customer data to identify trends and areas for improvement.
- Quality Assurance: Monitor and assess customer interactions to ensure they align with brand guidelines and maintain high standards of service.
- Collaboration: Work closely with marketing, product, and support teams to ensure customer feedback is integrated into business strategies and that brand messaging is consistent across all touchpoints.
نوکری کی تفصیلات
صنعت:
شعبہِ افعال:
کل عہدے:
1 اشاعت
نوکری کی شفٹ:
پہلا پہر
نوکری کی قسم:
محکمہ:
O HQ
جنس:
کوئی ترجیح نہیں
کم از کم تعلیم:
بیچلرز
کیریئر کی سطح:
نوآموز
کم از کم تجربہ:
1 سال
اس سے پہلے درخواست دیجیۓ:
دسمبر ۱۹, ۲۰۲۴
تاریخِ اِشاعت:
نومبر ۱۸, ۲۰۲۴
Antpower Tech Private Ltd
انفارمیشن ٹیکنالوجی · 101-200 ملازمین - لاہور
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