Posted May 16, 2026 162 views
Zoe Solutions LLC seeks a results-driven E Commerce Operations Manager to lead and scale operations across multiple online sales platforms including Amazon, eBay, and Walmart.
This role requires managing day-to-day e-commerce activities while strategically driving growth through product research, pricing management, and advertising optimization. The successful candidate will ensure 100% compliance with platform policies, optimize pricing and PPC advertising campaigns, and maintain excellent customer relations. Although this role does not currently involve managing a team, it offers opportunities for growth and leadership within the company as operations expand.
The ECommerce Operations Manager will be responsible for multi-channel account health monitoring, resolving policy violations, managing product listings, and handling customer disputes. In addition, the role demands the use of e-commerce research tools and advanced data analysis skills to identify market opportunities and improve operational efficiency.
This position requires strong communication skills and negotiation abilities to ensure smooth interactions with customers and platform representatives while supporting the brand’s expansion in a highly competitive marketplace.
Responsibilities
- Manage and monitor account health across Amazon, eBay, Walmart, and additional reseller platforms to ensure full compliance with each platform’s policies and prevent account suspensions.
- Track and analyze key performance indicators including Order Defect Rate, Late Shipment Rate, and Valid Tracking Rate, taking proactive steps to resolve any issues promptly.
- Address listing suppressions and warnings such as "Account at Risk" by investigating root causes and implementing corrective actions.
- Develop and implement dynamic pricing strategies that maximize competitiveness and profitability while considering market trends and competitor activity.
- Create, oversee, and optimize basic PPC campaigns such as Amazon Sponsored Products and Walmart Connect to boost traffic, enhance sales, and improve organic search rankings.
- Conduct thorough product research using advanced tools like Helium 10, Jungle Scout, and Keepa to identify high-demand, low-competition products that align with business goals.
- Evaluate and recommend new automation and software tools to streamline operations, reduce manual tasks, and increase overall efficiency.
- Respond to customer inquiries with clarity and professionalism, maintaining high-quality written communication to ensure positive customer experiences.
- Manage the dispute resolution process by handling returns, coordinating appeals for "Item Not Received" claims, and working towards feedback removal to protect seller ratings.
- Monitor inventory levels to prevent stockouts and overstocking, assisting in forecasting inventory needs based on sales data and seasonal fluctuations (inventory management is an additional asset).
- Collaborate with cross-functional teams to align operational activities with marketing, sales, and supply chain efforts aimed at achieving company growth targets.
- Maintain up-to-date knowledge of e-commerce platforms’ changes in policies, algorithms, and tools to adapt strategies effectively and maintain competitive positioning.
Skills
Zoe Solutions LLC
US -based Trading, Manufacturing & E-Commerce Group
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