Chat Support Executive

Zellbury - Karachi

Posted Apr 25, 2024 450 views Report Job

PKR. 30,000 - 40,000/Month

Who We Are

Zellbury is a brand of Al-Rahim Textile Group one of the leading textile firms in Pakistan. Zellbury is a one-stop shop for individuals and families, offering a unique and eclectic range of products for men, women, kids, and homes at affordable prices. With a huge presence in the country, Zellbury can offer products at better-than-sale real prices around the year. Zellbury has 50+ stores spread out across Pakistan in 35 cities. We aim to bring the latest fashion trends from runways worldwide, straight to our customers' closets. Join us in delivering an unforgettable retail experience.

Zellbury is seeking a full-time on-site Chat Support Specialist in Karāchi. As a Chat Support Specialist, you will be responsible for responding to customer inquiries, resolving issues, and providing exceptional customer service via our online Chat (Facebook, Instagram, WhatsApp), Calls, and Email platforms. The ideal candidate should have excellent communication skills, be detail-oriented, and possess the ability to work in a fast-paced environment with rotational shifts-

If you are uncomfortable with rotational shifts, please do not apply

Qualifications

Bachelor's degree in Business Administration or B.Com or a related field.
Prior experience in customer service, specifically with a chat support function
Strong communication skills, both written and verbal
Ability to multi-task, prioritize, and manage time effectively
Excellent problem-solving skills and attention to detail
Proven ability to work in a collaborative and team-oriented environment
Fluency in English and willingness to work flexible hours, including weekends and gazette holidays, if necessary
Knowledge of Microsoft Office and Magento

Pay Scale: 35000 based on experience + commission & incentives.

Candidates will only be contacted if they are shortlisted.

Skills

Communication Skills Customer Service = Call Handling Social Media Chat Support

Job Details

Industry:

Retail

Functional Area:

Client Services & Customer Support

Total Positions:

3 Posts

Job Shift:

Rotating

Job Type:

Full Time/Permanent

Job Location:

Karachi, Pakistan

Gender:

Male

Minimum Education:

Intermediate/A-Level

Career Level:

Entry Level

Minimum Experience:

2 Years

Apply Before:

May 26, 2024

Posting Date:

Apr 25, 2024

Zellbury - Karachi

Retail · 301-600 employees - Karachi

Zellbury is a unique and edgy one stop solution for you and your family. Featuring a diverse product line for Men, Women, Kids, Home and Sports, Zellbury aims to bring the latest trends in fashion, from the runway directly to your closet to create an unforgettable retail experience for the entire family at great affordable prices!