Posted Jul 23, 2024 223 views
A Telemarketing Representative is responsible for reaching out to potential and existing customers by phone to promote products and services, generate sales, and provide customer service.
- This role involves making outbound calls, responding to incoming inquiries, and maintaining customer databases.
- The ideal candidate will possess excellent communication skills, a persuasive attitude, and a strong understanding of sales techniques.
Key Responsibilities:
Outbound Calls:
- Initiate outbound calls to prospective customers to introduce and sell products or services.
- Follow a prepared sales script to provide accurate information and address customer inquiries.
Inbound Calls:
- Handle incoming calls from potential customers, providing information and answering questions about products and services.
- Convert inbound inquiries into sales opportunities.
Customer Relationship Management:
- Build and maintain positive relationships with customers to encourage repeat business and referrals.
- Update customer information in the CRM system accurately and promptly.
Sales Targets:
- Meet or exceed sales targets and quotas set by the management.
- Track personal sales performance and report daily and weekly results.
Product Knowledge:
- Stay informed about the company’s products, services, and promotions.
- Communicate product features and benefits effectively to customers.
Follow-up:
- Conduct follow-up calls to customers who have shown interest in products or services.
- Address any customer concerns or objections to facilitate sales.
Market Research:
- Gather feedback from customers about their needs and preferences.
- Report customer feedback to management for product and service improvements.
Compliance:
- Adhere to all company policies, procedures, and regulatory requirements.
- Ensure customer interactions comply with telemarketing laws and regulations.
Qualifications:
- Education: Secondary school or equivalent. A degree in Marketing, Communications, or a related field is a plus.
- Experience: Previous experience in telemarketing, sales, or customer service is preferred.
Skills:
- Excellent verbal communication and interpersonal skills.
- Strong persuasive and negotiation abilities.
- Ability to handle rejection and remain motivated.
- Proficiency in using CRM software and other telemarketing tools.
- Good organizational and time-management skills.
Working Conditions:
- Environment: Office setting with the potential for remote work.
- Hours: Full-time position with potential evening or weekend shifts.
Benefits:
- Competitive base salary with performance-based incentives.
- Paid time off and holidays.
- Opportunities for professional development and career advancement.
Application Process:
Interested candidates should submit a resume and cover letter outlining their qualifications and experience. Applications will be reviewed on a rolling basis until the position is filled.
Job Details
Zam Mart (Smc-Private) Ltd
ZAMMART is a unique online platform in Pakistan, distinguished by its comprehensive range of products and services tailored to local needs. It offers a diverse selection of goods, from everyday essentials to specialty items, catering to a wide variety of customer preferences. ZAMMART stands out for its user-friendly interface, making online shopping accessible and convenient for all age groups. Additionally, it emphasizes customer satisfaction through efficient delivery services and responsive customer support. The platform also supports local businesses by providing them with an avenue to reach a broader audience, fostering economic growth within the community.
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