CSR + Back Office Support

Zaineth is seeking a dedicated CSR + Back Office Support intern to join our team for a 3-month internship, with a potential for a permanent role upon successful completion. This position operates on-site with working hours from 5:30 PM to 2:30 AM PKT and involves managing customer relationships while providing comprehensive administrative support. Candidates will engage in various activities including handling customer queries, performing data entry, managing documents efficiently, and supporting back office operations to ensure smooth daily functions. The ideal candidate is a current BA or graduation student, or undergraduates pursuing BA, equipped with basic MS Office skills, general computer knowledge, and strong communication abilities. This role focuses on utilizing customer relationship management tools and electronic document systems to maintain high standards of customer service and operational accuracy. Though this internship does not involve managing a team, it offers excellent exposure to practical back office processes, data management, and customer interaction, fostering professional growth within a supportive company environment.

Responsibilities

Respond promptly and professionally to customer inquiries via email, phone, or CRM software to ensure a positive customer experience.
Manage and update customer information accurately in CRM systems to maintain data integrity.
Perform data entry tasks efficiently, ensuring accuracy and completeness of records.
Handle incoming and outgoing correspondence, including emails and documented communication, to support customer service and back office operations.
Organize and manage electronic and physical documents using Document Management Systems to ensure easy retrieval and compliance with company protocols.
Assist in problem resolution by coordinating with relevant departments and following up with customers to confirm issue resolution.
Support multitasking environments by prioritizing daily tasks and managing time effectively to meet deadlines.
Maintain confidentiality of all customer and company information throughout all assigned responsibilities.
Collaborate with team members and supervisors to continuously improve customer service standards and back office processes.
Adhere to work schedule from 5:30 PM to 2:30 AM PKT, ensuring consistent attendance and punctuality throughout the internship period.