This employer is no longer accepting CVs for this job, it has been deactivated by the company\'s administrator.
Posted Nov 10, 2023 47 views
PKR. 35,000 - 45,000/Month
Responsibilities:
- Answering incoming customer calls and responding to inquiries.
- Providing excellent customer service and resolving customer issues in a timely manner.
- Explaining our products and services to customers and addressing any questions or concerns they may have
- Adhering to all company policies and procedures
- Lead and manage a team of call center officers.
- Provide backup support and ensure all the team goals are met.
- Monitor call volume, prioritize and distribute the workload for the team.
- Track and measure individual and group goals throughout the day and on a long-term basis.
- Conduct performance reviews, prepare performance reports and present to management.
- Provide feedback & coaching to team members for improvement of performance and quality of service.
- Collaborate with other teams such as branches and Head Office departments to ensure a cohesive customer experience.
Requirements:
- Minimum Bachelor’s degree required.
- Previous call center experience is must.
- Strong problem-solving skills and ability to handle difficult customers
- Excellent computer skills, including familiarity with Microsoft Office and web-based applications
- Ability to multitask and manage time effectively
- Excellent communication skills both written and verbal (fluent in Urdu & English)
- Strong attention to detail and ability to identify patterns and trends
- Experience with data analysis and report generation
- Capable of multitasking, working under pressure
- Good knowledge of call center metrics and performance indicators
Job Types: Full-time, Contract
Contract length: 12 months
Ability to commute/relocate:
- Lahore: Reliably commute or planning to relocate before starting work (Preferred)
Job Details
Industry:
Functional Area:
Total Positions:
5 Posts
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Nov 12, 2023
Posting Date:
Nov 10, 2023
Xcentric Services
Information Technology · 11-50 employees - Lahore
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