Customer Service Representative

We are a dynamic and growing cable manufacturing company seeking a customer-focused Customer Service Representative to join our team. As the primary point of contact for our customers, you will be responsible for delivering exceptional service and ensuring customer satisfaction.

Responsibilities:

Respond to customer inquiries via phone and chat
Process orders, returns, and refunds
Provide product information and technical support
Collaborate with internal teams to resolve customer issues
Production follow-up, Order dispatch, invoicing to customers
Meet or exceed customer satisfaction and performance targets

Requirements:

2+ years of customer service experience
Excellent communication and problem-solving skills
Ability to work in a fast-paced environment
Basic computer skills and knowledge of CRM software
Familiarity with cable manufacturing industry a plus

What We Offer:

Competitive salary and benefits package
Opportunity to work with a growing company
Collaborative and dynamic work environment
Professional development and growth opportunities

Skills

Customer Interaction Management Customer Service Coordination Skills Customer Satisfaction Management Customer Contact Skills Customer Dealing

Job Details

Industry:

Manufacturing

Functional Area:

Client Services & Customer Support

Total Positions:

2 Posts

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

DHA, Lahore, Pakistan

Gender:

No Preference

Age:

18 - 25 Years

Minimum Education:

Intermediate/A-Level

Career Level:

Experienced Professional

Maximum Experience:

Doesn't Matter

Apply Before:

Nov 02, 2024

Posting Date:

Oct 01, 2024

Worldwide Cables Pvt Ltd

Manufacturing · 201-300 employees - Lahore

Equipped with the most modern plant as well as latest technique of quality control. Our prime objective is to facilitate our customers to provide them with reliable cables right from domestic to Power Cables.