• Your primary responsibility will be to sign up new customers through inbound and outbound calls. Additionally, you will be responsible for identifying and pursuing potential customers through social media platforms.
  • Communicate effectively with customers via phone and email. This includes answering questions, providing information, and addressing any concerns they may have.
  • Maintaining accurate records of customer correspondence and updating customer accounts as needed.
  • Collaborating with account and compliance team within the company to address customer needs or resolve issues.
  • Staying up to date with HMRC legislations, tax changes, company policies, and procedures to ensure accurate information is provided to customers.
  • Providing feedback to management regarding customer needs and concerns, and making suggestions for improving customer experience

Requirements:

  • Excellent communication skills in English, both verbal and written
  • Customer support representatives must have strong problem-solving skills to identify and resolve customer issues quickly and effectively.
  • Customer support representatives should have a basic understanding of technology and the ability to troubleshoot technical issues.

Perks & Benefits:

  • Health Care
  • EOBI
  • Conveyance Allowance
  • Paid Leaves
  • Referral Bonus
  • Performance Bonus

Job Details

Total Positions:
2 Posts
Job Shift:
Second Shift (Afternoon)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Jul 28, 2023
Posting Date:
Jun 27, 2023

WePay Technologies

Telecommunication / ISP · 11-50 employees - Rawalpindi

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