Posted Dec 11, 2023 318 views
Your primary responsibility is to foster and maintain positive relationships with clients to ensure satisfaction and maximize client retention. You will serve as a liaison between the company and its clients, addressing their needs, resolving concerns, and providing exceptional service. The role requires a combination of excellent communication skills, a deep understanding of the products or services offered, and a proactive approach to client engagement.
Key Responsibilities:
- Build and nurture strong relationships with clients to understand their needs and expectations.
- Regularly communicate with clients to gather feedback, address concerns, and provide updates on products or services.
- Act as the first point of contact for client inquiries and issues, ensuring timely and effective resolution.
- Collaborate with internal teams to address client concerns and facilitate solutions.
- Develop a comprehensive understanding of the company's products or services to effectively communicate their value to clients.
- Stay informed about industry trends and changes to better assist clients.
- Assist in the onboarding process for new clients, providing guidance and support.
- Conduct training sessions to educate clients on product features and best practices.
- Collaborate with sales, marketing, and product development teams to align client needs with company offerings.
- Provide insights and feedback from clients to contribute to product/service improvements.
- Maintain accurate records of client interactions, feedback, and issue resolutions.
- Generate reports on client engagement metrics and contribute to strategic planning.
Skills
Job Details
Webotiks BPO
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