This employer is no longer accepting CVs for this job, it has been deactivated by the company's administrator.
Responsibilities:
- Onboard new customers, guiding them through the implementation process and ensuring they achieve their desired outcomes.
- Proactively engage with assigned customers to understand their needs, challenges, and goals.
- Develop and implement tailored customer success plans based on individual needs and product usage.
- Provide ongoing support and training to customers, including product demonstrations, troubleshooting assistance, and best practice guidance.
- Monitor customer health metrics and proactively identify potential risks or churn indicators.
- Gather and analyze customer feedback to inform product development and improve the customer experience.
- Advocate for the customer voice within the organization, building bridges between customer needs and internal teams.
- Collaborate with other departments, such as Sales, Marketing, and Product, to ensure a seamless customer journey.
- Drive customer renewal and upsell opportunities by demonstrating the value of our [product/service] and promoting additional features or upgrades.
- Continuously develop your own knowledge and expertise in our [product/service] and the industry.
- Maintain accurate and up-to-date customer records and documentation.
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Gender:
No Preference
Education:
Bachelors only
Career Level:
Experienced Professional
Maximum Experience:
Doesn't Matter
Apply Before:
Feb 03, 2024
Posting Date:
Jan 02, 2024
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