Call Center Agent

We are seeking a dedicated and customer-focused Call Center Agent to join our inbound call team based out of Lahore, Pakistan. This role involves handling customer inquiries, providing excellent customer service, and resolving issues in a timely and professional manner. The ideal candidate will possess exceptional communication skills, a friendly demeanor, and a commitment to delivering outstanding customer support.

Key Responsibilities:

Handle a high volume of inbound calls from customers in the USA.
Provide accurate information and assistance regarding products, services, and policies.
Resolve customer complaints and issues efficiently and to the customer's satisfaction.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Document all customer interactions and maintain accurate records in the system.
Meet or exceed performance metrics, including call handling time, customer satisfaction, and quality standards.
Collaborate with team members and supervisors to improve service quality and efficiency.
Stay updated with company policies, procedures, and product knowledge.

Requirements:

High school diploma or equivalent; higher education preferred.
Previous experience in a call center or customer service role is a plus.
Excellent verbal and written communication skills in English.
Strong problem-solving skills and ability to think on your feet.
Ability to work night shifts (6:00 PM - 6:00 AM) with flexible scheduling.
Proficient in using computers and familiar with CRM software.
Strong interpersonal skills and the ability to work in a team-oriented environment.

Benefits: