Posted Jun 12, 2024 1025 views
We are seeking an IT Support Specialist to provide technical support and assistance to our clients and internal teams. This position offers the flexibility to work remotely or on-site, depending on our client requirements.
Responsibilities:
- Provide technical support and troubleshooting for hardware, software, and network issues, ensuring timely resolution.
- Install, configure, and maintain computer systems, software, and peripherals, both remotely and on-site.
- Monitor and maintain IT infrastructure, including servers, networks, and cloud services.
- Respond to IT support requests via phone, email, or ticketing system, and document resolutions in the knowledge base.
- Perform system upgrades, patches, and regular maintenance to ensure optimal performance and security.
- Conduct user training and onboarding for new employees, ensuring they are proficient with IT systems and tools.
- Implement and enforce IT policies, procedures, and best practices to ensure compliance and security.
- Collaborate with other IT team members to resolve complex technical issues and provide comprehensive support.
- Manage user accounts, permissions, and access controls in accordance with company policies.
- Assist in the implementation and management of backup and disaster recovery plans.
- Stay current with the latest advancements in IT technology and recommend improvements to enhance support services.
- Maintain comprehensive documentation of IT systems, configurations, and support procedures.
REQUIREMENTS:
- Bachelor’s degree in information technology, Computer Science, or a related field.
- Minimum of 5 years of experience in IT support or a similar role.
- Proficiency in troubleshooting and supporting Windows, macOS, and Linux operating systems.
- Experience with network configuration and management, including firewalls, routers, and switches.
- Strong knowledge of IT security best practices and tools.
- Excellent communication and interpersonal skills, with the ability to provide clear and concise technical support to non-technical users.
- Strong organizational and multitasking skills, with the ability to prioritize and manage multiple support requests simultaneously.
- Experience with IT support ticketing systems and remote support tools.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
Skills
Job Details
Vurke Inc Private Limited
Vurke is a premier provider of HR and Project Management outsourcing services, specializing in talent management. With a steadfast commitment to excellence and innovation, we are dedicated to delivering superior solutions that meet the unique needs of our clients.
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