Customer Service Representative / Study Abroad & Immigration Counsellor

Vizzora Abroad

Posted Aug 07, 2026 191 views Report Job

Location: Lahore
Company: VIZZORA Abroad
Job Type: Full-time

About Us

VIZZORA Abroad is a growing consultancy specializing in Study Abroad, Immigration, and Tourism services. We are looking for a confident, enthusiastic, and customer-focused Customer Service Representative / Study Abroad & Immigration Counsellor to join our team and help prospective clients achieve their international education and migration goals.

Key Responsibilities

Welcome and assist walk-in and online clients professionally.
Respond to inquiries via WhatsApp, email, and social media.
Provide accurate information about our study abroad, immigration, and tourism services.
Understand clients' needs and recommend suitable options.
Conduct counselling sessions and convert inquiries into successful enrollments.
Follow up with prospective clients and maintain strong relationships.
Maintain client records and ensure timely communication.
Work closely with the marketing team to achieve monthly sales targets.

Requirements

Bachelor's degree
English communication skills (spoken and written)
Strong interpersonal and customer service skills
Highly confident, and professional personality
Passion for sales and customer engagement
Ability to build trust and maintain positive client relationships
Sales and/or marketing experience will be preferred
Fresh graduates are strongly encouraged to apply

What We Offer

Competitive salary
Performance-based incentives
Professional training and career development
Friendly and professional work environment
Opportunity to grow with a rapidly expanding international consultancy

Responsibilities
- Provide expert consultation and advice to prospective students regarding study abroad opportunities and immigration procedures.
- Manage the entire visa application process, including guiding clients through documentation, compliance, and submission.
- Maintain thorough knowledge of current immigration laws, policies, and study abroad program requirements.
- Build and sustain positive relationships with clients through effective communication and regular follow-ups.
- Assist with lead generation and qualify potential clients to maximize engagement and conversion rates.
- Collaborate with marketing efforts to promote services and increase client outreach.
- Resolve client inquiries and challenges promptly with a solution-focused approach.
- Document client interactions and maintain accurate records for reporting and compliance purposes.
- Demonstrate professionalism and a client-first mindset in all interactions.
- Manage time efficiently to balance consultation, follow-up, and administrative tasks.
- Support sales initiatives by understanding client needs and promoting appropriate services.
- Stay updated on changes in visa processing and immigration requirements to provide accurate guidance.