Customer Service Coordination Executive

Vivo Pakistan seeks a dedicated Customer Service Coordination Executive to oversee and manage the reimbursement process and financial expenses across all Customer Service Centers in Pakistan. This role ensures timely processing of reimbursements, maintains accurate financial records, and facilitates smooth cash flow. The executive supports seamless coordination with relevant departments, enhancing operational efficiency within the Customer Services function. The position requires strong multitasking abilities, keen attention to detail, and effective communication skills to work closely with Service Center Managers and internal teams. The successful candidate holds a minimum graduation degree, preferably a BBA or B.Com (Hons.), and brings at least one year of relevant experience. This role involves monitoring expenses, financial control, and adherence to established procedures, with regular reporting responsibilities. Although this role does not include managing a team, it demands a proactive attitude and the ability to provide guidance and support to multiple customer service centers, ensuring cost-effective purchasing and expense management practices are followed rigorously.
Responsibilities

Coordinate regularly with all Service Center Managers across Pakistan regarding their expenses and financial requirements, ensuring clarity and timely submission of necessary documents.
Ensure receipt of reimbursement vouchers from all Service Centers on time and diligently follow up on any pending submissions to maintain smooth financial operations.
Review reimbursement vouchers for accuracy, completeness, and compliance with established procedures, mitigating errors and discrepancies before processing.
Process and submit reimbursement vouchers through designated platforms promptly to facilitate timely reimbursement payments.
Collaborate closely with the Finance Department and other relevant functions to expedite the processing and disbursement of approved reimbursements.
Ensure timely disbursement of reimbursements to Service Center Managers and follow up on outstanding payments for complete financial accountability.
Maintain ongoing communication with Service Center Managers, promoting cost-effective spending and adherence to expense policies and procedures.
Provide guidance and support on expense management and financial documentation to Service Center Managers to enhance compliance and operational performance.
Prepare and submit accurate and comprehensive monthly expense reports for all Service Centers to the Team Lead, supporting financial transparency.
Monitor daily expenses of Customer Service Centers to ensure proper controls are maintained and protocols are adhered to.
Regularly review and verify daily cash clearance reports from Service Centers to ensure consistency with financial policies and accuracy in transactions.
Maintain and update the monthly expense sheet for the Customer Services Department with all relevant expenditure data to support oversight and budget management.
Assist the Team Lead by supporting additional departmental tasks and activities to ensure smooth operations within the Customer Services division.
Respond to financial management-related queries from Customer Service Centers efficiently, resolving concerns to maintain trust and operational continuity.
Perform any other duties assigned by the Director of Customer Services to support the departments overall success and organizational objectives.

Skills

Customer Relationship Management Multitasking Complaint Handling Financial Reporting Expense Management Communication Coordination Time Management Problem Solving

Job Details

Job Channel:

Women Jobs

Total Positions:

1 Post

Job Type:

Full Time/Permanent

Job Location:

Lahore, Pakistan

Gender:

Female

Minimum Experience:

1 Year

Apply Before:

Sep 13, 2026

Posting Date:

Aug 12, 2026

Vivo Pakistan

· 1001-1500 employees - Lahore

vivo is a technology company that creates great products based on a design-driven value, with smart devices and intelligent services as its core. The company aims to build a bridge between humans and the digital world. Through unique creativity, vivo provides users with an increasingly convenient mobile and digital life. Following the company's core values, which include Benfen,* user-orientation, design-driven value, continuous learning, and team spirit, vivo has implemented a sustainable development strategy with the vision of developing into a healthier, more sustainable world-class corporation. While bringing together and developing the best local talents to deliver excellence, vivo is supported by a network of R&D centers in Shenzhen, Dongguan, Nanjing, Beijing, Hangzhou, Shanghai, and Xi'an, focusing on the development of state-of-the-art consumer technologies, including 5G, artificial intelligence, industrial design, imaging system and other up-and-coming technologies. vivo has also set up an intelligent manufacturing network (including those authorized by vivo), with an annual production capacity of nearly 200 million smartphones. As of now, vivo has branched out its sales network across more than 60 countries and regions and is loved by more than 400 million users worldwide. *"Benfen" is a term describing the attitude on doing the right things and doing things right – which is the ideal description of vivo's mission to create value for society.