Cloud Calling Consultant

Vivo Pakistan is seeking a dedicated and enthusiastic Cloud Calling Consultant to join the Customer Services Department at the Lahore Service Center on Raiwind Road. This role focuses on delivering exceptional customer service through effective handling of user telephone inquiries, feedback, and complaints. The ideal candidate will possess a bachelor's degree and demonstrate knowledge or interest in electronics, alongside skills in cloud telephony platforms, contact center solutions, and customer experience design. This position requires strong communication skills, patience, and a commitment to maintaining high customer satisfaction. The consultant will work closely with the call center team and management to ensure smooth operations and successful resolution of user concerns. The Cloud Calling Consultant handles the front line of user interactions by answering calls promptly and professionally, following up on complaints, and coordinating with service and call center teams. This role is essential in maintaining service quality standards, including the 6S standardization within the service center. The consultant will diligently report issues, track progress, and prepare regular reports to support continuous improvement. This position does not require managing a team but involves close collaboration with various stakeholders to enhance the overall customer service experience at Vivo Pakistan.
Responsibilities

Answer all user telephone inquiries and feedback with enthusiasm and patience to maximize customer satisfaction.
Provide professional and accurate answers to user questions using knowledge of cloud telephony platforms and customer experience design.
Report complaints and problems to the service center manager following established procedures and monitor the resolution progress.
Conduct follow-up calls to users to verify issue resolution and record results accurately and honestly.
Communicate discovered issues promptly to relevant staff and track outcomes to ensure timely solutions.
Relay user telephone consultations to the appropriate personnel within the customer service center promptly.
Warmly greet users visiting the customer service center, receive and record their mobile devices efficiently following the 6S standardization guidelines.
Answer incoming calls swiftly, ensuring the ringing duration does not exceed three rings to uphold excellent service standards.
Coordinate effectively with the Call Center team regarding user complaints and feedback to facilitate cohesive problem resolution.
Execute activities and tasks assigned by the manager consistently and successfully, maintaining high performance standards.
Prepare and share daily and weekly reports as required by management to provide insight into user interactions and service center operations.
Maintain the 6S standardization and cleanliness in the service center to promote an organized and professional environment.
Complete additional tasks assigned by the director and management to support department goals and company objectives.

Skills

Cloud Telephony Platforms Contact Center Solutions Customer Experience Design

Job Details

Job Channel:

Women Jobs

Total Positions:

1 Post

Job Type:

Full Time/Permanent

Job Location:

Lahore, Pakistan

Gender:

Female

Minimum Experience:

Fresh

Apply Before:

Sep 20, 2026

Posting Date:

Aug 19, 2026

Vivo Pakistan

· 1001-1500 employees - Lahore

vivo is a technology company that creates great products based on a design-driven value, with smart devices and intelligent services as its core. The company aims to build a bridge between humans and the digital world. Through unique creativity, vivo provides users with an increasingly convenient mobile and digital life. Following the company's core values, which include Benfen,* user-orientation, design-driven value, continuous learning, and team spirit, vivo has implemented a sustainable development strategy with the vision of developing into a healthier, more sustainable world-class corporation. While bringing together and developing the best local talents to deliver excellence, vivo is supported by a network of R&D centers in Shenzhen, Dongguan, Nanjing, Beijing, Hangzhou, Shanghai, and Xi'an, focusing on the development of state-of-the-art consumer technologies, including 5G, artificial intelligence, industrial design, imaging system and other up-and-coming technologies. vivo has also set up an intelligent manufacturing network (including those authorized by vivo), with an annual production capacity of nearly 200 million smartphones. As of now, vivo has branched out its sales network across more than 60 countries and regions and is loved by more than 400 million users worldwide. *"Benfen" is a term describing the attitude on doing the right things and doing things right – which is the ideal description of vivo's mission to create value for society.