Service Center Manager

Vivo Electric Private Limited

Posted 2 hours ago 36 views Report Job

PKR. 70,000 - 80,000/Month

Manage the daily operation of the customer service center, maintain the brand image, and improve customer satisfaction.
Properly manage customer service center maintaining 6s standardization and all assets of the, such as revenue, Spare parts, Fixed assets, Standard Parts and Repair Tools as per company guidelines.
Receive and deal with mobile phones sent by customers or dealers, keep good contact and communication with them, and arrange repair, maintenance and their delivery.
Regularly organize meetings for customer service center staff to learn expert knowledge, skills to improve user experience.
Supervise and manage the customer service center staff to strictly abide by the company’s culture and policies.
Deal with user complaints, professional consultation, technical problems, and guide them to operate properly to make them completely satisfied.
Timely and direct communicate the feedback of mobile phone safety incidents to the Manager Customer Services.
Regularly collect feedbacks from branches, dealers and promoters and maintain good communication, make a summary and report to Manager Customer Services & technical manager.
Fill in when the customer service consultant is busy or vacant.
Maintain clean and tidy environment of customer service center.
Paying all Utility bills for the service center. Purchasing material for the service center, i.e. grocery, stationery, and other miscellaneous items.
Responsible for all audits warehouse, revenue management etc.
Management of warehouse inventory (Receiving & Return of good/bad materials) of daily repairs from/to Head office.
Co-ordinate with Call Center team related to user complains and feedbacks.
Check whole service center office equipment’s and try to fix the maintenance issues on daily basis.
Check the cameras of Service Center on daily basis for security improvement.
Complete kinds of work of the customer service center and improve the performance.
Management of petty cash for repayments, timely revenue collection & submission while cooperating with the Coordination Function.
Complete other tasks assigned by the director and the Management Center.

What do we offer:

For the right candidate, we are offering the opportunity to build a career with a multi-national organization along with an attractive salary and benefits package.

Skills

Coordination Skills Customer Satisfaction Management Negotiations Skills Communication Skills

Job Details

Industry:

Electronics

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Multan, Pakistan

Gender:

Male

Age:

24 - 30 Years

Minimum Education:

Bachelors

Degree Title:

BS Electrical/Electronic Engineering

Career Level:

Experienced Professional

Experience:

3 Years - 5 Years

Apply Before:

Dec 07, 2024

Posting Date:

Nov 06, 2024

Vivo Electric Private Limited

Electronics · 1001-1500 employees - Multan

Vivo Pakistan started its Operations in the Country in 2017 and is Head Quartered in Lahore. Vivo is the 5th Largest Smart Phone Brand in the World. Vivo is a global company that specializes in Mobile Internet products and services. It serves a wide range of markets including China, India, Southeast Asia, including Indonesia, Malaysia, Vietnam, Thailand, Myanmar, and the Philippines, and is rapidly expanding into markets of other countries and regions in the near future.