Posted Sep 04, 2024 1108 views
Responsibilities
- Effectively handle incoming customer inquiries through various channels including calls, emails, chat, and social media platforms.
- Provide exceptional customer service by addressing questions, concerns, and requests in a friendly and professional manner.
- Utilize active listening skills to understand customer needs and tailor responses accordingly.
- Demonstrate empathy and patience when assisting customers, ensuring a positive experience with each interaction.
- Efficiently manage multiple communication channels to ensure timely and accurate responses.
- Collaborate with team members to resolve complex issues and provide seamless customer support.
- Document and categorize customer feedback, suggestions, and complaints for further analysis and improvement.
- Escalate critical matters to higher authorities when necessary, while ensuring proper follow-up and resolution.
- Maintain a deep understanding of company products, services, policies, and procedures to accurately assist customers.
Eligibility Criteria:
- Bachelors Degree in any discipline.
- Exceptional verbal and written communication skills.
- Proficiency in using MS Office tools (particularly MS Word, MS Excel, and MS PowerPoint).
- Typing speed of 20-25 words per minute.
- Minimum 1 year of experience in Customer Services Domain.
Job Details
Vivo Electric Private Limited
Vivo Pakistan started its Operations in the Country in 2017 and is Head Quartered in Lahore. Vivo is the 5th Largest Smart Phone Brand in the World. Vivo is a global company that specializes in Mobile Internet products and services. It serves a wide range of markets including China, India, Southeast Asia, including Indonesia, Malaysia, Vietnam, Thailand, Myanmar, and the Philippines, and is rapidly expanding into markets of other countries and regions in the near future.
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