Customer Support Representative

Virtue Outsourcing

Posted May 14, 2024 621 views Report Job

Respond to customer inquiries and provide accurate information about products or services.
Assist customers in troubleshooting issues with products or services, including technical support when necessary.
Handle customer complaints and ensure timely resolution to achieve customer satisfaction.
Process orders, returns, and exchanges efficiently and accurately.
Collaborate with other departments to escalate complex issues and ensure swift resolution.
Maintain detailed records of customer interactions and transactions using our CRM system.
Identify opportunities for improvement in processes or products based on customer feedback.
Stay updated on product knowledge and company policies to provide accurate information to customers.
Contribute to a positive and collaborative team environment, sharing knowledge and best practices with colleagues.
Uphold company values and maintain professionalism in all customer interactions.

Skills

Communication Skills MS Word Customer Support

Job Details

Functional Area:

Client Services & Customer Support

Total Positions:

10 Posts

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

North Nazimabad, Karachi, Pakistan

Gender:

No Preference

Minimum Education:

Intermediate/A-Level

Career Level:

Entry Level

Experience:

Fresh - 3 Years

Apply Before:

Jun 15, 2024

Posting Date:

May 14, 2024

Virtue Outsourcing offers a wide range of call center service including both inbound and outbound calls. We provide bilingual services in both English and Spanish. The most common needs that we can fulfill are: Inbound Call Centers, Outbound Call Centers, Virtue Solutions, Back Office Processing, Lead Generation, Data Entry, Customer Support, Order taking, Technical Support, Appointment Setting, Debt Collection, Bad check collection, Skip tracing, Asset Recovery, ESA Certification, Customer Support and Customer Service by Multilingual Staff.