Posted Sep 06, 2024 197 views Report Job
The ideal candidate will have a passion for technology & be highly energetic.
- Product Knowledge: Continually understand, learn, and improve knowledge about the company's products and services to provide the best support to customers.
- Customer Queries: Handle customer queries via company official tools, WhatsApp, phone calls, and emails, ensuring timely and accurate responses.
- Meetings and Demos: Set and attend meetings and product demos, both online and in-person, as per customer requirements.
- Onboarding Support: Manage onboarding requests from new customers, addressing their queries to successfully onboard them to our solutions. This is a key KPI.
- Availability: Stay available on phone calls and emails for maximum time, even during off days, to ensure customer queries or issues are addressed promptly.
- Customer Engagement: Proactively engage with existing customers to ensure satisfaction, resolve issues, and foster long-term relationships.
- Leads Generation: To generate leads via different platforms including Linkedin, Fcaebook etc.
- Documentation Management: Manage customers' necessary documentation, including but not limited to contracts, ensuring they are up-to-date and accurate.
- Compliance: Ensure customers are using services in line with the company's and general regulatory SOPs.
- Training: Provide necessary training to end customers on the provided services, solutions, and products as required.
- Market Research: Conduct market research to identify potential leads and new business opportunities.
Job Details
Veevo Tech the pioneer in Technology & Telecom Services, VT owns a number of SaaS-based solutions that are used by hundreds of businesses across the globe. Considering the scale at which technology is growing, VT has evolved itself to multiple domains which is working today in Green Energy, Internet of things, Drones, Communication Services & Software Solutions. VT is managing its physical offices across the following cities in Pakistan: 1. Islamabad 2. Peshawar
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