Support Services Manager

UNOPS Network

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Functional ResponsibilitiesOperations management

Management of the Operations/Support Services of the Project Office, namely HR Management, Finance, Procurement, Logistical, Administrative and ICT Services - facilitating effective, efficient, and consistent support service provision to projects and all activities under the Project Office.
Support the Country Manager in establishing the management targets. Monitor their achievementCollaborate with relevant colleagues to identify the need, determine cost, and proactively plan all Project Office support services.
Monitor and supervise all aspects of operations to ensure compliance with corporate strategies, UNOPS rules, regulations, policies, and standards of accountability, ethics, and integrity and achievement of results. Ensure proper implementation of standards and operating procedures
Monitor effectiveness of support services, to ensure optimum client service and satisfaction. Drive timely readjustment and improvements of the operations.
Seek relevant input in support, from e.g. HoSS in place for the Multi-Country Office, IPAS, and Practice Groups.
Represent UNOPS in relevant support services discussions across the UN and other platforms e.g. OMT;
Act as a focal point for any internal/external audit exercise.

Project planning and coordination support

Provide assistance and support to the project budget preparation, revisions and work planning
Provide input into the early stages of project engagements
Act as business developer, and oversee your team's role as a business developer for support function-related projects (e.g. procurement, HR services, financial services, back office services)
Provide advice on goal setting, targets and performance standards for projects and recommend tools for monitoring, evaluation and auditing.
Provide advice on project cost sharing, deployment of funds and closure.
Closely liaise with the Head of Support Services for the Multi-Country Office, in order to optimize service delivery and address any issues profile.

Education/Experience/Language requirementsEducation:

Master’s Degree or equivalent in Project Management, Business Administration, Public Administration, Finance, Economics, HR or a related field.
A combination of a Bachelor's degree with an additional 2 years of relevant work experience may be accepted in lieu of the education requirements outlined above.

Experience:

A minimum of 5 years of progressively responsible experience in operations and/or project management in a large international organization. Some experience in the UN system organizations, preferably in a developing country, is desirable.

Language Requirements: