Posted Nov 20, 2023 51422 views
We are looking for committed & passionate individuals who are willing to be a part of the banking service industry. If you have exceptional written & verbal communication skills, have a can-do attitude and the confidence to undertake a challenge, then this is the place for you!
Customer Care Officer is a position based in call center where the candidates will be required to work in Rotational shifts.
Key Responsibilities:
1. Handle customer queries within the standard time, as defined by management
2. Highlight issues and queries faced during complaint resolution to their respective team supervisors/managers
3. Monitor & follow up with the concerned department who are responsible for resolving complaints and to close the same on complaint management & tracking system.
Skills Required:
1. Customer focused
2. Good communication skills
3. Team player
4. Adherence to high customer service standards
Job Location: Karachi & Islamabad
Required Career Level: Fresh
No of positions: 35+
Minimum Qualification: Graduate
Years of experience: Fresh
Salary Range: 35K – 50K
Functional Area: Inbound
Department: Contact Center
Age requirement: Minimum 22 years
Job Details
United Bank Limited (UBL)
United Bank Limited is the second largest private commercial bank in Pakistan with over 1000 branches and has an international presence in 10 countries. We are a growing bank with immense potential and prospects for employment in the offering. We are on the path rerouted for attaining excellence; to achieve our goals for more prosperity and to enhance our internal and external equity. We believe in setting the right goals for the right jobs and we strive to identify the right resources. UBL is known for redefining the career paths and growth prospects of all its employees, and we pride ourselves in that. In order to ensure their success, we provide an affluent work environment, conducive and beneficial to the enrichment of their personal grooming and one that proves instrumental for the success of the Bank. UBL is the place for you if you are willing to materialize all your deliverables in alignment with the organization's holistic vision to grow and excel.
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