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Unit Head - Segment Head Credit Cards and Acquiring Operations

Bank of Punjab is one of the fastest-growing banks in Pakistan, with a profound existence of over 35+ years. It operates through a network of 900+ real-time online branches and ATMs across the country. The Bank has established a strong foundation while offering premium banking services, focusing on unsurpassed value-added services for its customers through advanced solutions.

In line with the Bank's progression strategy, we invite applications from experienced, dedicated, and performance-driven professionals for the following position in our Cards & Digital Banking Operations Division, (Operations Group). The following job profile offers an excellent opportunity for the right candidates desirous of building a long-term career in a dynamic organization.

Grade: Band-5/ Band-3

Location: Lahore

Job Responsibilities:

Manage the end-to-end lifecycle of card operations including daily settlement with schemes (Visa, Mastercard & China Union etc.), financial reconciliation, and the timely processing of customer service requests.
Establish the strategic framework for high-volume public sector projects, designing specialized operational protocols and automated reconciliation architectures to guarantee 100% financial accuracy and total alignment with government mandates and SBP regulations.
Direct the merchant payment cycle, ensuring accurate merchant reimbursements, fee applications, and transaction reconciliation across all channels (POS/E-commerce).
Continuously optimize workflows to drive Straight Through Processing and reduce manual intervention in the reconciliation cycle.
Lead the full recruitment lifecycle for the unit; ensure all budgeted slots are filled with qualified talent as per the approved Org Chart to prevent operational bottlenecks.
Foster a high-performance culture through training, performance appraisals, and succession planning for critical roles in Credit Card Operations.
Operate within a "zero-tolerance" threshold for major breaches, ensuring all SBP mandates, payment card schemes rules and local laws are strictly followed.
Lead the remediation of any audit findings, ensuring long-term systemic fixes are implemented rather than temporary manual patches.
Spearhead system enhancements and strategic initiatives to build a robust infrastructure capable of absorbing rapid portfolio growth without compromising processing speed or accuracy.
Good knowledge and understanding of charge cards and prepaid cards lifecycles.

Eligibility Criteria:

Qualification: Minimum Bachelor's or equivalent degree from an HEC recognized local/ foreign university.

Experience: Minimum 10 years of banking Operations experience. Preference will be given to candidates having 5 years in a senior leadership role over Cards / Payments.

Age: Up to 55 years as of June 15th, 2026.

Important Note:

Only shortlisted candidates shall be called for interview. No TA/DA will be admissible.
The Bank of Punjab reserves the right to accept or reject any application(s) without assigning any reason(s) thereof.
The Bank is an equal opportunity employer. Females, minorities, differently-abled persons (DAPs), and transgender individuals are encouraged to apply.
The above position(s) carry market-based competitive remuneration.
Individuals fulfilling the above-mentioned criteria are encouraged to apply online through the BOP career portal bop.rozee.pk as of June 15th, 2026.

Skills

Regulatory Compliance Chargeback And Dispute Resolution Merchant Settelment Management Payment Networks And Switching Scheme Settelment And Reconciliation Card Operations Management

Job Details

Industry:

Banking/Financial Services

Functional Area:

Operations

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Department:

Cards & Digital Banking Ops. Division, (Operations Group)

Job Location:

Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Degree Title:

Bachelor's or equivalent degree from an HEC recognized local/ foreign university.

Career Level:

Experienced Professional

Minimum Experience:

10 Years (Minimum 10 years of banking Operations experience. Preference will be given to candidates having 5 years in a senior leadership role over Cards/ Payments.)

Apply Before:

Jun 16, 2026

Posting Date:

Jun 01, 2026

The Bank of Punjab (BOP)

Banking/Financial Services · More than 5000 employees - Lahore

The Bank of Punjab was established in 1989 under The Bank of Punjab Act, 1989 passed by Provincial Assembly of the Punjab, as a non-scheduled Commercial Bank with majority shareholding of Government of the Punjab. The Bank earned the status of a scheduled Commercial Bank in 1994 and currently carries a vast network of over 620 online branches, strategically located across the Country along with an ATM network of over 550 offering 24/7 banking services to its diverse clientele of over 2 million. Since its inception, the BOP has seen many ups and downs and has also successfully weathered the waves of economic volatility, recessions and stiff market competition over the years. Current strong network base coupled with solid capital structure and phenomenal financial results posted during last few years has transformed the Bank to one of a leading financial institution of the Country. Now, the Bank standouts among peer group as a robust and rapidly growing commercial Bank. Besides offering a range of products and services to meet the modern days’ banking requirements of its clients, the Bank has also established its footprint in the areas of consumer financing, agriculture credit, corporate & investment banking, cash management and alternative delivery channels. While achieving the objective of financial inclusion through its presence in remote and unbanked areas of the Country with HarFardKaKhayal the Bank is playing its due role in the economic growth of the Country through its various specially tailored and designed products and services.

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Unit Head - Segment Head Credit Cards and Acquiring Operations