Customer Services Representative

An Outbound Sales Customer Service Representative (CSR) is responsible for proactively reaching out to potential and existing customers to promote products or services, aiming to generate sales and build positive customer relationships. This role combines customer service with sales, focusing on understanding client needs and providing tailored solutions.

Key Responsibilities:

Conduct Outbound Sales Calls: Reach out to potential leads and existing clients, presenting products or services and addressing questions or concerns.
Identify Customer Needs: Listen actively to understand customer requirements, tailoring solutions to meet those needs effectively.
Achieve Sales Targets: Work toward individual and team sales goals, closing sales and following up on warm leads.
Follow-Up on Leads: Proactively follow up on inbound inquiries and previous conversations to nurture leads through the sales pipeline.
Maintain CRM Records: Update the CRM system with relevant information from sales calls, tracking customer interactions and progress.
Provide Exceptional Customer Service: Ensure a positive customer experience by answering questions, resolving issues, and offering support throughout the sales process.