Posted Jun 10, 2023 399 views
If You`re not Fluent in English and can not communicate with US customers over the Phone then this job is not for you.If You can not work in US time zone (5PM - 2AM Pakistan Time) in the office then this job is not for you.We are seeking a talented individual to join our team as Office Receptionist and CRM Manager. In this role, you will be responsible for answering calls, managing customer inquiries, and maintaining our Customer Relationship Management (CRM) system. Fluency in English is a requirement for this US-based position. If you are a proactive problem-solver with excellent communication skills in English language, we would love to hear from you!
Responsibilities:
- Greet and welcome visitors, clients, and vendors with a friendly and professional demeanor.
- Answer incoming calls and route them to the appropriate departments or individuals.
- Respond to customer inquiries promptly and courteously, providing accurate information about our products or services.
- Manage and update the CRM system, ensuring all customer data is accurate and up to date.Assist with organizing and scheduling appointments, meetings, and conferences.
- Collaborate with various teams within the organization to resolve customer issues and address their needs.
- Generate reports and provide insights on customer interactions and trends to support business decision-making.
Qualifications:
- High school diploma or equivalent; additional certifications or training in office administration or customer service is a plus.
- Proven experience in a customer service or receptionist role, with excellent telephone etiquette and strong interpersonal skills.
- Fluency in English, with the ability to communicate effectively with customers and colleagues.
- Familiarity with CRM systems (e.g., Monday.Com, Podio) and the ability to quickly learn new software applications.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant office software.
- Exceptional organizational skills with the ability to multitask and prioritize tasks effectively.
- Strong attention to detail, ensuring accuracy in data entry and customer information management.
- Excellent verbal and written communication skills in English, with a friendly and professional phone manner.
- Ability to work independently and collaboratively as part of a team, demonstrating a proactive and positive attitude.
We value diversity and encourage individuals from all backgrounds to apply.
Job Details
Unica Construction Group
Construction & Real Estate Business
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