Posted Jan 06, 2024 468 views
You will be responsible for answering calls, managing customer inquiries, and maintaining our Customer Relationship Management (CRM) system.Fluency in English is a requirement for this US-based position. If you are a proactive problem-solver with excellent communication skills in English language, we would love to hear from you!
Responsibilities:
- Answer incoming calls and route them to the appropriate departments or individuals.
- Respond to customer inquiries promptly and courteously, providing accurate information about our products or services.
- Manage and update the CRM system, ensuring all customer data is accurate and up to date.Assist with organizing and scheduling appointments, meetings, and conferences.
- Collaborate with various teams within the organization to resolve customer issues and address their needs.
- Generate reports and provide insights on customer interactions and trends to support business decision-making.
Qualifications:
- High school diploma or equivalent; additional certifications or training in Calling in US Market or customer service is a plus.
- Proven experience in a customer service or receptionist role, with excellent telephone etiquette and strong interpersonal skills.
- Fluency in English, with the ability to communicate effectively with customers and colleagues.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant office software.
- Exceptional organizational skills with the ability to multitask and prioritize tasks effectively.
- Strong attention to detail, ensuring accuracy in data entry and customer information management.
- Excellent verbal and written communication skills in English, with a friendly and professional phone manner.
- Ability to work independently and collaboratively as part of a team, demonstrating a proactive and positive attitude.
Job Details
Unica Construction Group
Construction & Real Estate Business
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