Call Center Agent

We are seeking individuals like you to become key members of our customer support team for Spectrum Xfinity services. As an Inbound Customer Support and Billing Agent, you'll play a vital role in addressing customer inquiries, resolving billing issues, and providing exceptional support to ensure our customers have a seamless experience.

Responsibilities:

Handle inbound calls and emails from customers regarding billing inquiries, service issues, and general support requests related to Spectrum Xfinity services.
Assist customers in resolving billing discrepancies, processing payments, and providing information on billing statements and account charges.
Troubleshoot technical issues related to internet, TV, and phone services, escalating complex issues when necessary.
Educate customers on available products, services, and promotions to meet their needs and enhance their experience.
Maintain accurate records of customer interactions, transactions, and resolutions in our database system.
Collaborate with other departments, such as technical support and sales, to ensure effective communication and resolution of customer issues.
Adhere to company policies and procedures to uphold service standards and compliance regulations.

Qualifications:

High school diploma or equivalent; associate or bachelor's degree preferred.
Prior experience in Spectrum, Xfinity, or AT&T sales campaigns.
Extensive experience in outbound and inbound sales, billing, or call center environments preferred.
Excellent communication skills, both verbal and written, with a strong focus on customer satisfaction.
Proficiency in computer applications and ability to navigate multiple systems simultaneously.
Strong problem-solving skills and ability to remain calm and professional in challenging situations.
Flexibility to work in a fast-paced environment and adapt to changing priorities.
Availability for night shifts (8 PM - 6 AM).

Pay: Rs50,000.00 - Rs120,000.00 per month

Location: Lahore (Candidates must be able to commute or relocate before starting work.)

Experience: