Posted Jul 16, 2023 1054 views
We are seeking a proactive and empathetic Customer Service Representative to maintain strong customer relationships and provide assistance as needed. Serve as the primary point of contact, promptly addressing inquiries, resolving issues, and ensuring customer satisfaction. Excellent communication, problem-solving, and organizational skills required.
Responsibilities:
- Build and nurture positive customer relationships.
- Respond promptly and professionally to customer inquiries.
- Provide accurate information and troubleshoot effectively.
- Collaborate with cross-functional teams for comprehensive solutions.
- Document interactions and follow up to ensure customer needs are met.
- Stay informed about industry trends and product updates.
- Contribute to improving customer service processes.
Qualifications:
- Strong interpersonal and communication skills.
- Proactive problem-solving and active listening abilities.
- Patience and professionalism in challenging situations.
- Proficiency in customer service software and CRM systems.
- Organizational skills and attention to detail.
- Ability to work independently and in a team.
- Flexible availability as required.
- Dedication to exceptional customer service.
Job Details
Work Environment
Supervisor’s gender:
Percentage of female coworkers:
Tucan Pvt Ltd
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