Sales & Support Executive

TSL pvt ltd is seeking a dedicated Sales & Support Executive with a strong foundation in product knowledge and excellent communication skills. Candidate must have at least 1-2 years of experience in the travel industry. This role focuses on providing exceptional customer support while actively driving sales initiatives. The ideal candidate holds a graduate degree, has a minimum of two years of relevant experience, and demonstrates proficiency in problem solving to effectively address customer needs. This position requires owning conveyance to facilitate client visits and other field activities. The role does not involve managing a team but centers on individual contribution and collaboration within the sales and support functions to enhance customer satisfaction and business growth. Responsibilities include understanding product offerings in depth, guiding clients through product features and benefits, and resolving any issues or inquiries in a timely and effective manner. The candidate must display strong interpersonal skills to build and maintain customer relationships while supporting sales targets.

Responsibilities

Build and maintain professional relationships with customers to enhance client satisfaction and loyalty.
Demonstrate comprehensive product knowledge to effectively explain features, benefits, and usage to potential and existing customers.
Handle customer inquiries and resolve complaints or issues promptly and satisfactorily.
Support the sales team by identifying potential leads, conducting client visits, and following up on sales opportunities.
Maintain accurate records of customer interactions, sales activities, and feedback for reporting and analysis purposes.
Coordinate with internal teams to ensure customer requirements and expectations are met.
Utilize problem-solving skills to analyze customer issues and develop appropriate solutions quickly.
Plan and execute daily schedules efficiently, ensuring timely visits and follow-ups with clients.
Adhere to company guidelines and standards in all sales and support activities to uphold the brand's reputation.