Cold Caller/CSR (Truck Dispatching) – Remote

Truck Town

Multiple Cities, Pakistan

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Posted 9 hours ago 6 views Report Job

PKR. 30,000 - 30,000/Month

Truck Town seeks a diligent Cold Caller/Customer Service Representative specializing in truck dispatching to join our remote team. This role demands excellent communication skills with a particular emphasis on engaging confidently with international clients, specifically within the United States. Ideal candidates will possess strong spoken English and be comfortable performing outreach via cold calling. This entry-level opportunity welcomes fresh graduates who have the eagerness to learn and develop skills in telemarketing, sales, or the truck dispatching industry. The ability to work night shifts aligned with the US time zone ensures seamless coordination with our client base. The remote nature of the position requires candidates to maintain a reliable internet connection and a quiet workspace equipped with a laptop or personal computer to manage tasks efficiently. Basic computer literacy, including proficiency in Microsoft Excel and accurate data entry, supports the daily operational activities of the role. The successful candidate will demonstrate resilience and confidence in phone communication to foster strong client relationships and contribute meaningfully to Truck Towns service excellence in the logistics sector.
Responsibilities

Conduct outbound cold calls to potential and existing clients to promote truck dispatching services.
Maintain professionalism and clarity in all communications, ensuring client inquiries and concerns are addressed promptly.
Enter and update client and call information accurately into company databases and spreadsheets using Microsoft Excel.
Schedule and coordinate dispatch operations by liaising between clients, drivers, and internal teams to ensure timely deliveries.
Work flexible night shifts corresponding to United States business hours to support continuous client engagement.
Identify and report client feedback and market trends to help improve service offerings and customer satisfaction.
Maintain comprehensive records of all customer interactions and transactions for auditing and follow-up purposes.
Stay informed about industry developments to provide clients with accurate and current information during calls.
Collaborate with team members remotely to share best practices and optimize call strategies.
Meet or exceed daily and weekly targets for calls made, appointments set, and successful client engagements.