Posted Jul 22, 2024 338 views
You’ll be the friendly voice that connects us with our current and potential customers. Your mission? To ensure exceptional customer experiences by addressing inquiries, resolving issues, and providing top-notch service. Here’s what your day-to-day will look like:
Handling Inbound and Outbound Calls:
- Manage a high volume of incoming and outgoing calls promptly and professionally.
- Follow established call center scripts when addressing various topics.
Understanding Customer Needs:
- Identify customer needs by actively listening and asking clarifying questions.
- Research and provide accurate information to address inquiries or concerns.
Problem Solving and Solutions:
- Offer solutions and alternatives to meet customer needs.
- Upsell relevant travel products or services when opportunities arise.
Building Relationships:
- Go the extra mile to engage customers and build lasting relationships.
- Maintain a positive and empathetic attitude even during challenging interactions.
Record Keeping:
- Document all conversations in our call center database in a clear and organized manner.
Continuous Learning:
- Attend educational seminars to enhance your knowledge and performance.
Meeting Targets:
- Strive to meet both qualitative and quantitative targets set for the team.
Requirements and Skills
To excel in this role, you’ll need:
Previous Customer Support Experience:
- A track record of handling customer inquiries, complaints, and requests.
Effective Communication:
- Strong verbal communication skills and active listening abilities.
Familiarity with CRM Systems:
- Comfort using customer relationship management (CRM) tools.
Customer Focus:
- Adaptability to different personality types and a genuine desire to help.
- Time Management:
- Ability to multitask, prioritize, and manage time effectively.
Education:
- High school degree or equivalent.
Why Join Our Team?
- Be part of a dynamic travel agency where every day brings new adventures.
- Collaborate with a supportive team passionate about creating memorable travel experiences.
- Enjoy opportunities for growth and development within the company.
Job Details
Travels Scope
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