Computer operator

The Computer Operator at Three Parsent plays a critical role in managing and maintaining data and computer systems to support the organization's daily operations. This role involves performing accurate data entry, monitoring and managing data management systems, and ensuring smooth communication with customers, particularly in a call center environment. The candidate will oversee the efficient processing of information and assist in digital marketing efforts to enhance the companys online presence. With at least two years of relevant experience, the Computer Operator leads a team of five, providing guidance and coordination to achieve departmental goals while maintaining high data integrity and operational efficiency. This position requires strong attention to detail, proficiency with data management technologies, and the ability to manage a small team effectively. The operator will collaborate with various departments to support customer interactions, handle data-related tasks, and contribute to digital marketing initiatives. The supervisor will be responsible for training and motivating the team, ensuring adherence to company standards, and continuously optimizing system workflows to improve overall productivity and customer satisfaction.
Responsibilities

Enter, update, and maintain accurate data records using various data management systems.
Monitor and operate computer systems to ensure smooth and uninterrupted data processing.
Coordinate and lead a team of five staff members, providing training, support, and performance management.
Handle customer communications effectively, especially within the call center environment, ensuring positive customer interactions.
Support digital marketing efforts by managing relevant data inputs and assisting in campaign implementation.
Ensure the confidentiality and security of sensitive company and customer information.
Identify opportunities to improve data management processes and implement best practices.
Generate regular reports on data accuracy, operational performance, and team productivity.
Troubleshoot basic technical issues related to computer operations and escalate complex problems when necessary.
Collaborate with cross-functional teams to align data operations with broader company objectives.