Posted Sep 09, 2024 171 views
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Skills
Job Details
The Vertex Ops
The Vertex Ops is a premier Business Process Outsourcing (BPO) provider specializing in U.S.-based call center solutions. Headquartered in [Location], we are dedicated to delivering high-quality customer service and support that aligns with the unique needs of businesses across the United States. Our Core Services: Customer Service: Offering comprehensive support through inbound and outbound calls, live chat, and email, ensuring your customers receive prompt and effective assistance. Technical Support: Providing expert-level technical help and troubleshooting for a seamless customer experience, minimizing disruptions and enhancing satisfaction. Sales and Lead Generation: Implementing strategic sales campaigns and lead generation programs to boost revenue and expand your market presence. Appointment Setting: Coordinating schedules and setting appointments with efficiency, helping you optimize your sales and operational processes. Market Research: Conducting detailed market research to gather insights, analyze trends, and support your strategic decision-making.
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