Posted May 15, 2024 539 views
Telesales Officer will be responsible for the overall management of allocated accounts and sustainable growth through up-selling & cross-selling and providing excellent customer service.
Role and Responsibilities
- Managing online/over the phone orders for assigned customer accounts.
- 100% execution of daily assigned calls.
- Focus on range selling.
- Increasing the product lines sold.
- Increasing customer spending.
- Maintain sales growth and margins as per company ambition.
- Enhance the customer experience through excellent customer service.
- Ensure customer churn is at minimum.
Prerequisites:
- First class influencing and negotiation skills with the ability to promote effectively.
- Great customer service aptitude.
- Confident in conversing with clients over the phone about product and business topics.
- Strong organizational ability and experience with MS Office as well as CRM systems.
- Looking to grow their sales skills further and move their career forward.
- Keen observer and a quick learner.
- Proven track of target achievement.
Qualification & Experience:
- 1 to 2 years telesales experience in Food & Beverage/FMCG industry/Telecom.
- Experience in B2B & B2C telesales.
- Minimum Bachelors.
- Fluency in English speaking & writing.
Personal Attributes
Well organized and dedicated.
Additional Note: Females are encouraged to apply for the role.
Skills Set Required:
- Communication
- MS Office
- Personal selling
- Customer service
- Planning
- Time management
- Negotiations
- Team player
- Well organized & dedicated
Job Details
The Pentagon Foods Pakistan Pvt Ltd
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