Posted Jun 10, 2024 477 views
We are seeking motivated and customer-focused Call Centre Agents to join our dynamic team. The ideal candidates will be responsible for handling inbound and outbound customer calls, providing excellent customer service, resolving customer inquiries and issues, and ensuring a high level of customer satisfaction.
Key Responsibilities:
Handle Outbound Calls:
- Answer customer calls promptly and efficiently.
- Make outbound calls to customers for follow-up, feedback, or promotional purposes.
Customer Service:
- Provide accurate information about products, services, and company policies.
- Assist customers with inquiries, complaints, and issues professionally and courteously.
- Ensure first-call resolution by troubleshooting and resolving customer issues or escalating to the appropriate department.
Data Entry and Documentation:
- Accurately record customer interactions, details, and resolutions in the customer relationship management (CRM) system.
Job Details
TNS(THE NEXUS SOLUTIONS)
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