Posted Jan 09, 2024 281 views
1. Handle all ticketing inquiries, including reissues and group bookings as determined by management
.2. Must have expertise of SABRE Ticketing software to issue the flight, reissue the flight as per passenger's requirement, change of flight as per passenger's requirement and quote the flight fare as requested by client/agent.
3. Must know flight booking and transit visa requirements as per passenger's visa and selected flight layovers.
4. Manage Air Support queues daily, ensuring to carefully action 1 PNR at a time and remove as it is being actioned.
5. Ensure Quality Control (QC) procedures and tasks are being met and ensure that agents adhere to the QC measures.
6. Assist APS team with settling refund calculations as necessary.
7. Maintain comprehensive working knowledge to teach and execute tasks and system tools relevant to the job function.
8. Report any system issues and actively seek fixes.
9. Ensure all bookings made are to the highest standard and profit margins where possible.
10. Process unused tickets weekly by distributing and monitoring PNRs for action.
11. Ensure the company does not incur any financial losses through individual error.
12. Assist with the development, testing, and implementation of new TAG software or GDS products.
13. Adhere to PCI regulations under Company policy.
14. Suggest improved practices to department management to ensure departmental operations run successfully and profitably.
15. Perform other duties as assigned regarding ticketing service.
16. Ability to handle emergency cases of any passenger at the time of boarding other than official working hours.
Job Details
The Josh Tours (Pvt) Ltd.
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