Customer Service Representative

The Digital Penguin is seeking a Customer Service Representative to join our dynamic team. In this role, you will leverage your communication skills and problem-solving abilities to address customer needs effectively. You will play a vital role in ensuring client satisfaction by managing inquiries and resolving issues in a professional manner. As a key member of a team that includes 20 individuals, you will work collaboratively to maintain high service standards and foster a positive environment. This position is ideal for those with a good command of English and a passion for delivering exceptional service in a fast-paced setting. Your responsibilities will include utilizing call center software and VoIP systems to handle customer calls. You will strive to improve customer experiences by actively listening to their concerns and managing your time efficiently. A positive attitude will be essential as you multitask and adapt to various customer scenarios, helping to reinforce The Digital Penguin's commitment to quality service. If you possess the required experience and skills, we welcome your application and look forward to adding you to our team!
Responsibilities

Handle incoming customer inquiries via phone, email, and chat promptly and professionally.
Utilize call center software and VoIP systems to manage customer calls effectively.
Listen actively to customer concerns and provide accurate and timely solutions.
Resolve customer complaints and service issues while maintaining a positive attitude.
Assist clients in understanding products and services offered by The Digital Penguin.
Document customer interactions and maintain detailed records of issues and resolutions.
Collaborate with a team of 20 to ensure a seamless service experience for customers.
Meet performance metrics and targets set by management to drive team success.
Participate in training sessions to enhance product knowledge and service skills.
Contribute to team meetings by sharing insights and suggestions to improve customer service processes.