Regional Operations Manager

The Bank of Punjab is one of the fastest-growing Banks in Pakistan with a profound existence of over 35 years. It operates through a network of 890+ real-time online branches and ATMs across the country. The Bank has established a strong foundation while offering premium banking services with a major focus on unsurpassed value-added services for its customers through advanced solutions.

In line with the Bank’s progression strategy, we invite applications from experienced, dedicated, and performance-driven professionals for the following position(s) in our Operations Group (Branch Banking Operations). The following job profile offers an excellent opportunity for the right candidates desirous of building a long-term career in a dynamic organization:

Grade: AVP-I/SVP

Location: Lahore

Job Responsibilities:

Manage & Exercise effective controls in the processing of general banking activities to ensure that Policies, Procedures, and Delivery standards are met, which ultimately should reflect in a satisfactory Audit Rating and acceptable level of customer satisfaction.

Control &Compliance:

1. Responsible for planning/Implementing control and compliance culture in branches

2. Proper implementation of SBP clean note policy to avoid penalties

3. To ensure implementation of KYC/AML/CFT regulation in branches

4. To ensure that customer name screening is being conducted properly

5. To ensure that a copy of CNIC is being obtained from the walk-in customer and his/her data is being captured in the system at the time of execution of transactions

6. GL Monitoring of region branches to ensure that there is no negative GL in any branch of the Region

7. Overall monitoring of branch environment to check suspicious activity of branch/staff to mitigate the risk of parallel banking

Audit Rectification and Closure of Audit Reports:

8. Coordinate with branches, help and guide them for early

rectification of audit irregularities

9. Closure of audit reports within TAT

10. Pre-audit preparation of branches & bring improvement in

Audit Category of Branches

11. Rectification of Desktop Audit Reviews & MS Audit report RO

12. Ensuring rectifications of previous visit reports of ASM/RMCS

Quality Services & Assurance:

13. Improve the quality of customer service and to ensure implementation of accountability of staff on the same

14. Ensure that a minimum no. of complaints is escalated in branches & prompt and effective disposal of customer’s complaints and inquiries

15. Ensure that the branch premises are kept clean and provide a conducive banking environment to customers

Financial and Operational Discipline:

16. Ensure that branches remain within the allocated budgetary limits

17. Ensure proper daily checking of the bank's activity report of branches, monitoring of Suspense and Sundry Ledgers and reconciliation of accounts in line with prudential regulations of branches

18. Coordination with the sales team to ensure data cleansing & data enrichment exercises is being conducted and records is being updated

19. Ensure to keep branches within the allocated limit of Cash on Hand

ATM Monitoring:

20. To ensure ATMs are operational 24/7 and to keep ATM downtime to the minimum possible level of Staff Training & Branch Visits:

21. Periodical visits of at least 7 branches of the Region in a month and perform an inspection of the branch as per the provided checklist

22. Ensure that all ASMs visit branches as per the schedule and perform the visit checklist on the portal

23. Review of ADM's branch visit reports for rectification & corrective measures on identified gaps

24. Training and grooming of all staff of the branch

25. Ensure punctuality, observance, and dress code and timings in branches

26. Identification of shortage of staff and marking efforts to fill this in branches

Eligibility Criteria:

Qualification: Minimum Bachelors or equivalent degree from an HEC-recognized local/ foreign university.

Age: Upto 55 Years as of February 03, 2025.

Experience: Minimum 07 years of banking experience Preferably 05 years in the same role.

Important Note:

a) Only shortlisted candidates shall be called for interview. No TA/DA will be admissible.

b) The Bank of Punjab reserves the right to accept or reject any application(s) without assigning any reason(s) thereof.

c) The Bank is an equal-opportunity employer. Females, minorities and PWDs are encouraged to apply.

d) The above position(s) carry market-based competitive remuneration.

e) Individuals fulfilling the above-mentioned criteria are encouraged to apply online through BOP career portal bop.rozee.pk latest by February 03, 2025.