Assistant Collection Officer (Indoor Work)

Tecno Auto Glass Ltd is seeking a dedicated Assistant Collection Officer to support its collections department through diligent follow-up on payments and seamless communication with customers and dealers. This full-time role requires an individual with a graduation qualification and at least two years of experience in a related field. The Assistant Collection Officer is responsible for verifying incoming payments, maintaining accurate records, and facilitating cooperation between the collections and sales departments. The candidate will work Monday to Saturday from 9:00 am to 6:00 pm in a dynamic environment that values accuracy and customer engagement. This position does not involve team management but requires strong interpersonal and organizational skills to assist the department head and ensure smooth workflow. The role offers competitive compensation with benefits such as annual bonuses, encashable leaves, fuel allowance, and comprehensive health and life insurance coverage. The ideal candidate demonstrates proficiency in telephone collection techniques and time management, fostering timely payment collections and excellent internal and external communications.

Responsibilities

Diligently follow up on pending payments from dealers and customers using structured communication channels.
Verify payments received through bank portals and ensure all transactions are accurately recorded and reported.
Provide timely payment confirmation to the Sales Department after thorough verification to maintain interdepartmental coordination.
Maintain and update the collection follow-up sheet regularly to track payment status and outstanding balances effectively.
Assist the Head of Department with various tasks to support the collections team and contribute to process efficiencies.
Manage customer communication professionally to resolve payment issues, clarify queries, and reinforce positive client relationships.
Organize and prioritize tasks to meet deadlines within the standard working hours, ensuring smooth operations.
Adhere to company policies and procedures related to collections and documentation to uphold compliance and data integrity.
Prepare periodic reports and summaries for management review to help identify trends and improvement areas.