Customer Services Representative

We are seeking an experienced Customer Service Representative (CSR) with 3-4 years of experience to join our team. The ideal candidate will have excellent communication skills, a strong ability to generate leads, and expertise in client acquisition.

Key Responsibilities:

Client Handling:

Respond to client queries through phone, email, or chat.
Resolve client complaints and issues efficiently to ensure high satisfaction.
Build and maintain long-term relationships with clients to enhance retention.
Keep detailed records of client interactions and follow up on any open issues.

Lead Generation and Client Acquisition:

Research and identify potential clients through various channels, including online platforms and industry events.
Conduct outreach campaigns, including cold calls and emails, to bring in new sign-ups.
Collaborate with the sales team to pass qualified leads and monitor conversion rates.
Follow up consistently with prospects to guide them through the sales funnel.

Social Media Management:

Actively engage with potential clients on platforms such as LinkedIn, Instagram, etc.
Share relevant content, company updates, and industry news to boost brand awareness.
Monitor social media for feedback, client mentions, and emerging trends.

Market Research & Trend Analysis:

Stay up to date with the latest trends in customer service and client acquisition in the industry.
Conduct competitive analysis to identify and analyze competitor strategies.
Report findings and propose actionable strategies for improvement.

New Initiatives & Continuous Improvement:

Propose innovative methods to enhance client engagement and satisfaction.
Collect and analyze client feedback to continuously improve services and processes.

Requirements: