Customer Service Representatives

The Customer Service Representative at TCS serves as the primary point of contact for customers, providing exceptional support and assistance. This role requires a keen understanding of customer needs, driving engagement through effective communication and problem-solving skills. Representatives handle inquiries, address issues, and ensure customer satisfaction by demonstrating empathy and active listening. While not responsible for managing a team, the customer service representative plays a crucial role in fostering a positive customer experience and contributes to maintaining the reputation of TCS in the industry. A strong attention to detail and product knowledge are essential for delivering accurate information and resolving customer challenges efficiently.
Responsibilities

Respond to customer inquiries via phone, email, or chat, ensuring timely and accurate information delivery.
Assist customers with product-related questions, providing thorough and detailed explanations as needed.
Resolve customer complaints and issues by identifying the root cause and proposing effective solutions.
Demonstrate active listening by fully understanding customer concerns and providing empathetic responses.
Maintain comprehensive knowledge of TCS products and services to provide informed assistance to customers.
Document customer interactions and update account information accurately in the database.
Conduct follow-ups with customers to ensure their issues are resolved and they are satisfied with the service received.
Collaborate with team members to share knowledge and best practices in customer service techniques.
Identify areas for process improvement and communicate suggestions effectively to management.
Stay updated on company policies, product modifications, and industry trends to provide relevant information to customers.