Aftersales Supervisor

TCL Electronics Pakistan (Pvt.) Ltd.

Multiple Cities, Pakistan

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Posted 8 hours ago 240 views Report Job

PKR. 50,000 - 80,000/Month

Daily Checking of Service Center Activities; (Daily Units Receiving from Customer, Initial Inspection of Units, Checking of Warranty Documents, Estimate Preparation, Receiving Advance Payment including Transport Charges from Customer, Distribution of Units to Workshop Technicians for Repair, Issuance of Necessary Parts, Functional Testing of Repaired Units, Cleaning of Each Unit, Covering of each unit with Plastic Bags, Deliver the Ready Units to Customer or Make Telephone Call to Customer, Daily Checking of Units Received VS Delivered and Take Necessary Action, Check Service Center Safety Issues Specially R-32Gas & Resolve).
To allocate daily complaints and installation jobs among technicians and ASP’s (main city and nearby small city’s/town/village ASP’s) and monitor/changes in standard area list of call centre according to workload.
To make strong follow up with the ASPs (main city and nearby small city’s/town/village ASP’s) and technicians to control Jobs TAT, if any previous job found pending with ASP, provide possible solution to ASP or technician.
To check and follow up with Pending jobs with the ASPs and technicians and discuss with concern manager for solution.
To Follow up of jobs with ASP’s and technicians for home visit, Part Demand, Successful Closing in CRM Application.
To ensure the error free DATA feeding with correct model # correct serial # correct fault description, correct diagnosis, correct fault rectification, correct parts replacement & correct remarks on job card as well as in CRM (Mob App).
To make strong follow up with all ASP’s regarding Recovery of faulty Spare parts against warranty Complaints.
Visit to ASP’s if necessary for training / support.
To visit the market dealers and annoyed customers if required.
To check all system documents & records & take corrective action in case of any mistake.
To ensure that every staff member of the service Centre fulfills the rules and regulations of the Company.
To ensure that all staff members familiar with company JDs, KPIs & SOPs.
Rejected / Replaced / Faulty Warranty Parts required to dispatch to Main Store with proper job number.
All area Dealer Complaints and installation jobs must be resolved 100% Positively by Technician / ASP through Dealer Show Room Visit.
Follow up of each replacement / refund / dealer ledger adjustment case, should forward to service head office / concern manager and follow up till case close.
To Perform the Specific Task on time, assigned by manager.
To ensure the Monthly technicians incentives and ASP’s installation and Warranty Claim Bills of each ASP are being paid by Service Head Office / Accounts Dept. on time.

Skills

Analytic Skills Coordination Skills Interpersonal Skills Client Dealing Communication Skills After Sales Service

Job Details

Industry:

Electronics

Functional Area:

Sales & Business Development

Total Positions:

10 Posts

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Faisalabad, Karachi, Lahore, Multan, Rawalpindi, Pakistan

Gender:

Male

Age:

23 - 33 Years

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Experience:

3 Years - 5 Years

Apply Before:

Nov 16, 2024

Posting Date:

Oct 15, 2024

TCL Electronics Pakistan (Pvt.) Ltd.

Electronics · 51-100 employees - Faisalabad, Karachi, Lahore, Multan, Rawalpindi

TCL stands for “The Creative Life,” a slogan that represents TCL’s aspirations of building one of China’s most innovative and resourceful enterprises. Founded in 1981, TCL is one of the largest consumer electronics enterprises in China with a global presence. TCL Corporation has three listed companies: TCL Corporation (SZ.000100), TCL Multimedia (HK.1070) and TCL Communication (HK.2618). Currently, TCL Corporation has set up four business units – TCL Multimedia Holdings, TCL Communication Holdings, China Star Optoelectronics Technology and TCL Home Appliances Group, as well as six business groups – System Technology Unit, Techne Group, Emerging Business Group, Investment Group, Highly Information Industry and Real Estate Group. Over 30 years of consistently diligent efforts along with China’s reform and opening-up policy, motivated by the company’s focus on dedication and innovation, TCL has grown into a leading enterprise in China's electronics information industry. In 1999, TCL began forging its path into the globalized market. After years of promoting its brands in the emerging markets and partnering with well-established brands in the European and American markets, TCL is the pioneer in the drive for Chinese enterprises seeking both domestic and international recognition./p