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Posted Oct 19, 2023 1217 views
PKR. 30,000 - 60,000/Month
- Interacting with customers & resolving issues.
- Providing targeted solutions by identifying problems, researching, and guiding the customer through corrective steps.
- Effectively communicating customer feedback and issues to the relevant teams.
- Respond to customer inquiries via email, phone, and live chat in a professional and courteous manner.
- Assist customers with a wide range of inquiries related to payment processing, account management, and product features.
- Educate customers about TangoPay's products and services, ensuring they can make informed decisions.
- Troubleshoot and resolve customer issues promptly, ensuring high levels of customer satisfaction.
- Keep accurate records of customer interactions, transactions, and inquiries.
- Collaborate with other departments to escalate and resolve complex customer issues as needed.
- Stay up-to-date on TangoPay's products and services to provide accurate and relevant information to customers.
- Proactively identify and report trends in customer inquiries to improve our products and services.
- Contribute to a positive and collaborative team environment by sharing knowledge and best practices.
- Meet or exceed performance metrics, including response times and customer satisfaction targets.
Job Details
Industry:
Functional Area:
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Nov 20, 2023
Posting Date:
Oct 19, 2023
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