Operations Support officer

TalentRA

Multiple Cities, Pakistan

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Posted Aug 04, 2026 16 views Report Job

PKR. 50,000 - 50,000/Month

TalentRA seeks a detail-oriented Operations Support Officer to join our fast-paced team, operating as a crucial link between payroll processing, worker and client support, and administrative compliance functions. You will manage the accuracy of timesheets, ensure timely payroll processing, and act as the primary contact for queries, maintaining seamless communication with workers and clients. This position demands strong organizational skills, attention to detail, and the ability to balance a variety of tasks independently, supporting operations from Pakistan while aligning with UK business hours. In this role, you will be responsible for maintaining accurate records, tracking compliance, and generating reports that support operational efficiency. While not managing a team, you will own key processes from end to end, demonstrating initiative and ensuring all tasks are completed precisely and on schedule. Your contribution will directly impact worker satisfaction and business reliability, making you indispensable to our dynamic and growing company.

Responsibilities
• Collect, chase, and verify weekly timesheets from multiple client sites to ensure accurate documentation of hours worked
• Reconcile hours worked against booked shifts, identify and flag any discrepancies prior to payroll processing
• Prepare weekly payroll files for approval, ensuring precision in hours logged, pay rates, and applicable deductions
• Investigate and resolve payroll-related queries promptly, tracking all issues through to resolution for workers
• Maintain comprehensive payroll records and all supporting documentation in a structured and accessible manner

• Serve as the first point of contact for worker queries via phone, messaging applications, and email, providing clear and professional responses
• Respond to client requests and shift bookings, escalating urgent matters swiftly to maintain operational flow
• Communicate consistently and professionally with workers regarding shift confirmations, changes, and payment schedules

• Keep accurate and up-to-date records of workers and clients within internal systems, ensuring data integrity
• Support the onboarding process by collecting necessary documentation, following up on missing paperwork, and monitoring expiry dates
• Generate weekly operational reports including hours worked, shift fill rates, and unresolved queries to inform management decisions
• Perform general administrative duties that support the continuous and efficient operation of the payroll and support functions
• Comply with company policies and regulatory requirements to maintain quality and legal compliance within all operational activities