We are seeking a dedicated and professional Customer Support Representative to join our team, specializing in managing and resolving customer inquiries, concerns, and issues related to Amazon and eBay accounts. The ideal candidate will have a strong understanding of eCommerce platforms, excellent communication skills, and a passion for providing exceptional customer service.
As a Customer Support Representative, you will be the key point of contact for customers on both Amazon and eBay, ensuring their questions are answered, their issues are resolved, and their overall shopping experience is positive. You will work closely with internal teams to support customer satisfaction, maintain a high level of account health, and resolve disputes efficiently.
Key Responsibilities:
Customer Interaction:
Account Management:
Order Managemen:
Escalations and Dispute Resolution:
Customer Satisfaction
Policy and Procedure Knowledge:
Reporting & Documentation:
Qualifications:
Experience
Skills*:
Knowledge
Education
Other Requirements: