Call Center Supervisor

We are looking for an experienced Call Center Supervisor to join our team If you have at least 1 year of experience in this field and are passionate about leading a team to success, we want to hear from you!

Key Requirements:

Minimum 1 year of experience in a UK Energy Campaign
Fluent in English with excellent communication skills
Strong command over campaign management and closing
Ability to motivate and lead a team to achieve targets
Goal-oriented with a proven track record in performance

Team Management: Supervise and lead a team of customer service representatives, providing guidance and support.

Performance Monitoring: Evaluate team performance through call monitoring, data analysis, and customer feedback to ensure service quality.

Training and Development: Conduct training sessions for new hires and ongoing coaching for existing staff to enhance skills and product knowledge.

Operational Efficiency: Identify areas for process improvement and implement solutions to enhance call center efficiency and effectiveness.

Customer Support: Handle escalated customer inquiries and complaints, ensuring timely resolution.

Reporting: Prepare and present regular reports on team performance, customer satisfaction, and operational metrics to upper management.