Posted Jun 26, 2024 509 views
Job Summary:
We are seeking a dedicated and knowledgeable Customer Relationship Manager to join our team at the Suzuki FatehJang Motors(Pvt) Ltd. The ideal candidate will have a strong technical understanding of vehicles, particularly the Suzuki brand, and excellent communication skills. The primary responsibility is to take feedback from customers and ensure their satisfaction through effective follow-up and problem resolution.
Key Responsibilities:
Customer Feedback:
- Regularly take feedback from customers to understand their experiences and areas for improvement.
- Analyze feedback to identify trends and suggest actionable improvements.
Technical Expertise:
- Maintain a strong technical knowledge of Suzuki vehicles and stay updated on new models and features.
- Provide detailed information and technical support to customers regarding Suzuki products.
Customer Relationship Management:
- Build and maintain strong, long-lasting customer relationships.
- Address and resolve customer complaints promptly and effectively.
Communication:
- Conduct follow-up calls to ensure customer satisfaction post-purchase or service.
- Communicate customer feedback to relevant departments for continuous improvement.
Customer Service:
- Ensure a high level of customer service and satisfaction at all times.
- Implement and manage customer service initiatives to enhance the customer experience.
Reporting:
- Prepare and present regular reports on customer feedback, satisfaction levels, and areas for improvement.
- Track and monitor customer service metrics and KPIs.
Training and Development:
- Train and support staff on customer service best practices and technical knowledge of Suzuki vehicles.
Compliance:
- Ensure all customer service activities comply with company policies and industry regulations.
Why Join Us:
- Competitive salary and performance-based incentives.
- Opportunity to work with a leading auto brand.
- Professional development and career advancement opportunities.
- A collaborative and supportive work environment.
Skills
Job Details
Suzuki FatehJang Motors (Pvt) Ltd
Suzuki FatehJang Motors (Pvt) Ltd is a 3S Pak Suzuki Motor Corp Ltd authorized dealership located in Fateh Jang
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