Support Officer

We are looking for a Support Officer onsite Johar Town Lahore , *1. Academic Requirements* - Bachelor's degree (CS/IT/Business preferred, not strictly required by major) - Fresh graduates acceptable if they show strong troubleshooting aptitude in interview *2. Skills* - Structured troubleshooting / root cause analysis (same symptom can stem from network, software, or billing issues, needs to isolate cause not guess) - Accounting and inventory logic literacy (tax calculation, discount application, stock valuation, billing math) - Strong written communication in Urdu and English (support runs over WhatsApp, speed and clarity directly affect SLA) - Basic networking fluency (can tell a connectivity issue from a software issue) - Comfortable working under a monitored, KPI tracked, SLA driven system *3. Kind of Work We Do* - Frontline technical support for restaurant and retail clients over WhatsApp and internal tools - POS and ERP support for multiple software systems used by our clients - Heavy load of billing, inventory, and accounting support requests - Diagnosing fiscal/tax posting failures (compliance related, legally sensitive for clients) - Printer/receipt/QR code issues, sync and connectivity errors, login/auth issues - HR and payroll system support (payroll runs, leave, attendance configuration) - Basic hardware troubleshooting (POS terminals, attendance machines, printers) - Working under SLA (60-minute resolution/escalation window), with commitments tracked and owned *4. Would Be a Plus* - Basic SQL or data literacy (can verify a config/pricing/inventory issue directly) - Prior experience with POS or ERP systems in a restaurant/retail environment - Working knowledge of local tax/fiscal invoicing compliance requirements - Prior helpdesk/ticketing tool experience - Accounting/finance background given the inventory and billing support load Pay: Rs35,000.00 - Rs45,000.00 per month Work Location: In person